Jiang Nan Shi Bao·2025-10-16 03:05Group 1 - The core message emphasizes the importance of providing warm and considerate banking services, particularly for elderly customers, as demonstrated by the actions of the Industrial and Commercial Bank of China (ICBC) at its Hai'an Chengnan branch [1][2] - The branch has implemented various convenient facilities such as wheelchairs, umbrellas, reading glasses, and emergency supplies to enhance customer service and ensure a welcoming environment [1] - A dedicated "green channel" for elderly customers has been established, where staff actively assist and guide them through banking processes, ensuring they feel respected and valued [1] Group 2 - The branch offers home service for elderly customers who have mobility issues, allowing them to schedule appointments for services like account loss reporting and password resets [2] - Staff also educate elderly clients on preventing financial fraud and recognizing counterfeit currency, thereby enhancing their financial security [2] - ICBC Hai'an Chengnan branch plans to continue improving its services for elderly clients, aiming to provide more warmth and support in financial services to enhance their overall sense of happiness and security [2]