“受损钱”变“放心钱”

Core Viewpoint - The article highlights the effective service provided by a local bank in facilitating the exchange of damaged currency, showcasing the bank's commitment to customer service and financial inclusivity [1] Group 1: Customer Experience - A customer, Mr. Chen, successfully exchanged damaged RMB notes for a total of 4,820 yuan after receiving assistance from the bank staff [1] - The bank staff provided detailed explanations of the currency exchange rules and proper storage methods for RMB, which was well-received by the customer [1] Group 2: Bank's Initiatives - The bank has implemented measures to enhance the professionalism and convenience of the damaged currency exchange service, including regular staff training on exchange standards and identification techniques [1] - The bank has established dedicated windows for damaged currency exchange and prominently displayed exchange procedures at various locations [1] - The bank aims to continue optimizing basic financial services like damaged currency exchange to protect the financial rights of the public [1]