中消协：“十一”假期收到消费维权相关信息超2000万条

Core Insights - The report from the China Consumers Association highlights significant consumer rights issues during the "Eleven" holiday, focusing on accommodation rights, safety management, and scenic area services [1][2]. Group 1: Consumer Rights Issues - The main consumer rights issues during the holiday were concentrated in accommodation, safety management, and scenic area services [1]. - Negative information regarding "accommodation rights" totaled 558,188 entries, accounting for 32.99% of complaints, with a peak on October 4, reaching approximately 92,000 entries [1]. - Issues such as malicious breaches of contract by hotels and conflicts with tourists were widely discussed [1]. Group 2: Travel Statistics - During the National Day and Mid-Autumn Festival holiday, 888 million domestic trips were made, an increase of 123 million trips compared to the 2024 holiday [1]. - Total domestic travel expenditure reached 809 billion yuan, an increase of 108.19 billion yuan from the previous year [1]. Group 3: Safety and Service Concerns - Negative information related to "safety management" amounted to 230,692 entries, with incidents like fire outbreaks during fireworks shows drawing significant attention [1]. - Complaints about "scenic area services" totaled 221,115 entries, with issues such as long queue times for cable cars and tourist congestion leading to dissatisfaction [1]. - Some scenic areas implemented crowd control measures, but many popular spots still exhibited inadequate organizational capabilities [1]. Group 4: Recommendations - The China Consumers Association suggests enhancing consumer rights services and improving safety supervision, alongside the development of smart services to alleviate holiday congestion and enhance the overall travel experience and safety [2].