中消协：“十一”假期收集消费维权相关信息超2000万条

Core Viewpoint - The China Consumers Association reported a significant increase in consumer rights protection complaints during the "National Day" holiday, highlighting issues in accommodation, safety management, and scenic area services [1][6][10]. Group 1: Consumer Rights Complaints Overview - During the monitoring period from October 1 to October 8, a total of 21,923,881 consumer rights-related messages were collected, averaging approximately 2.74 million messages per day. The peak was on October 3, with 4,060,819 messages [1]. - Complaints specifically categorized as "consumer rights grievances" amounted to 1,692,211 messages, representing 7.72% of the total consumer rights information [3]. Group 2: Channels of Information Dissemination - The primary channels for disseminating "consumer rights" information included Weibo (30.54%), websites (29.78%), and videos (21.93%) [2]. Group 3: Specific Areas of Complaints - Accommodation-related complaints totaled 558,188 messages, accounting for 32.99% of the grievance messages, with a peak of approximately 92,000 messages on October 4. Issues included malicious breaches of contract and conflicts with tourists [6]. - Safety management complaints reached 230,692 messages, making up 13.69% of the grievances, with a peak of 64,000 messages on October 2, attributed to safety incidents in certain areas [8]. - Scenic area service complaints totaled 221,115 messages, representing 13.07% of the grievances, with a peak of 66,000 messages on October 2, indicating organizational capacity issues in handling large crowds [11]. Group 4: Recommendations from the China Consumers Association - The association suggested three key recommendations: 1. Strengthening rights protection services and fostering a trustworthy business environment 2. Enhancing safety supervision and improving emergency response mechanisms 3. Leveraging technology to enhance management capabilities [10].