国网丰宁县供电公司:绿色希冀 “电”亮采暖季

Core Viewpoint - The company is actively enhancing its services to meet the increasing demand for winter heating in rural areas, ensuring that every household can stay warm during the winter season [1][2] Group 1: Service Improvement Initiatives - The company has optimized the electric heating installation service process, shifting from a passive application approach to proactive service [1] - A dedicated consultation window for electric heating installation has been established at the service hall, providing professional answers to user inquiries [1] - The company utilizes WeChat groups and social media to inform users about installation processes, safety tips, and electricity pricing, ensuring a worry-free experience [1] Group 2: Targeted Support for Vulnerable Groups - A "warm-hearted service channel" has been opened for elderly and mobility-impaired residents, with dedicated personnel providing on-site assistance for installation needs [1] - The company conducts home visits to assess installation feasibility for residents interested in electric heating, minimizing the need for multiple trips [1] Group 3: Infrastructure and Safety Measures - The company has conducted inspections and upgrades of distribution lines and transformers to ensure the power grid can handle the increased load from electric heating [2] - A comprehensive safety check service has been implemented for electric heating users, identifying and rectifying potential hazards in electrical equipment [2] - As of now, the company has completed the installation and line modification for over 70 households and has rectified 8 safety hazards [2]