Xin Lang Cai Jing·2025-10-16 13:46Core Points - Meituan Takeaway is adjusting its merchant rating calculation rules to include metrics such as "repurchase rate," "food quality," and "food safety" [1] - The new rating system will be implemented starting October 20 and will gradually cover all merchants nationwide, shifting from a "single subjective score" to a "multi-dimensional comprehensive score" [1] - The aim of the new scoring system is to provide a more accurate and objective reflection of merchants' takeaway service levels, reducing malicious negative reviews and false positive ratings [1] Summary by Categories Rating System Changes - The new scoring system will incorporate additional indicators like "food safety" to better reflect service quality [1] - The transition from subjective scoring to a comprehensive rating system is expected to enhance the overall evaluation process for merchants [1] Merchant Guidance - The updated rating system encourages merchants to focus on "reputation and experience" rather than just "high scores and traffic" [1] - Meituan aims to shift the competitive landscape from "scoring high" to "competing on quality and service" [1] Future Developments - Meituan plans to invest further in AI features, including automatic summary evaluations and intelligent appeals, to support merchants in achieving stable and long-term operations [1]