Agentic AI will support insurance agents according to industry insiders

Core Insights - Industry insiders believe that AI is not close to taking over job roles in insurance, as insurers will remain liable for any misinformation or advice provided to customers [1] - The insurance industry is experiencing a significant impact from AI in customer service, with 64.3% of respondents in a poll indicating that agentic AI will support human agents rather than replace them [2] - Consumers are more comfortable using AI when they have the option to connect with a human agent, with 42.9% stating that this would increase their confidence in AI for obtaining quotes [3] Group 1: AI's Role in Customer Service - AI is enhancing customer service in the insurance sector by providing instantaneous responses and 24/7 availability, which are seen as major advantages [2] - The emergence of agentic AI allows for real-time decision-making, improving the capability to address customer issues during live interactions [4] - The integration of agentic AI with human agents is crucial, as experts need to oversee AI responses to ensure customer satisfaction [5] Group 2: Consumer Sentiment and Preferences - A significant portion of consumers (42.9%) would feel more at ease using AI for quotes if they could reach a human agent if needed, highlighting the importance of human-AI collaboration [3] - The consensus among both consumers and industry insiders is that AI and insurance agents should work together for the foreseeable future [3]