US retailers face record 17% in holiday returns

Retailers in the United States anticipate that nearly $850bn worth of merchandise will be returned this year, according to the 2025 Retail Returns Landscape report released by the National Retail Federation (NRF) and Happy Returns, a UPS company. The projected return rate of 15.8% of total annual sales is slightly lower than last year’s 16.9%, when returns reached $890 billion. Katherine Cullen, NRF Vice President of Industry and Consumer Insights, highlighted that returns are increasingly viewed as a ke ...