Yahoo Financeยท2025-10-17 09:14Core Insights - Salesforce has expanded its partnership with Google to integrate Gemini AI models with its Agentforce 360 platform, enhancing enterprise sales and IT services through multimodal intelligence [1][2] Integration and Features - The integration allows the Atlas Reasoning Engine within Agentforce 360 to utilize Gemini models, providing additional model selection for enterprise workflows [2] - Hybrid reasoning capabilities enable users to deploy AI agents in Salesforce that produce consistent and accurate outputs [2] - The collaboration extends Gemini integration from Gmail to other Google Workspace applications, including Sheets, Docs, Drive, Slides, and Meet, facilitating sales engagements and lead qualification [3] Workflow and Data Access - The integration offers direct access to Salesforce Customer 360 apps within Google tools, improving data access and workflow continuity for sales and service teams [4] - New features are designed to enhance IT service delivery speed and reliability, aligning with common enterprise use cases [5] Communication and Standards - The partnership integrates Gemini Enterprise into Slack, allowing models to reference current conversational data and files for in-context insights [5] - Salesforce and Google support open standards like Model Context Protocol (MCP) and Agent2Agent (A2A) for cross-platform orchestration [6] - Joint efforts are underway for contact center solutions that integrate Google telephony with Service Cloud desktop, along with enhanced data federation between Salesforce Data 360 and Google BigQuery [6]