Core Insights - The recent shift by food delivery platforms to eliminate penalties for late deliveries in favor of positive incentives marks a significant change in addressing the long-standing issue of delivery riders feeling trapped in the system [1][2] - The cancellation of late delivery fines is seen as a relief for riders, reducing the pressure to rush deliveries, which has previously led to safety hazards and mental stress [1] - The introduction of a point-based system instead of financial penalties aims to maintain service quality while providing riders with more flexibility, potentially improving job satisfaction and protecting labor rights [2] Group 1 - The National Market Regulation Administration's draft guidelines emphasize that platforms should not primarily use financial penalties for late deliveries, reflecting a shift from efficiency-first to a more human-centered approach [1] - The new management strategies are expected to foster a more scientific service standard in the industry, shifting the focus from price competition to service quality competition [2] - The overall goal is to create a balanced environment where safety and efficiency coexist, benefiting riders, platforms, and consumers alike [2]
取消超时罚款,优化外卖行业生态
Zhong Guo Jing Ji Wang·2025-10-20 05:12