Nan Fang Du Shi Bao·2025-10-20 05:47Core Viewpoint - A consumer reported finding what appeared to be fecal matter in the showerhead of a Quanjude hotel in Beijing, leading to public concern and ongoing discussions between the hotel and the consumer regarding compensation [1][2][6]. Group 1: Incident Details - The consumer, Ms. Zhang, booked a stay at the Quanjude hotel from October 18 to 19 for approximately 678 yuan [2]. - Upon checking in, Ms. Zhang and her friend noticed that the room was not ready, and after entering, they discovered the showerhead had yellow foreign matter, which Ms. Zhang identified as fecal matter after inspection [4][6]. - The hotel staff initially attempted to clean the showerhead but later agreed to change the room for Ms. Zhang and her friend [6]. Group 2: Hotel Response - The hotel management expressed apologies and offered a full refund, but Ms. Zhang rejected this compensation, stating she would not return to Quanjude hotels in the future [6][7]. - The hotel has reported the incident to the police and is still in communication with the consumer regarding the resolution of the issue [7]. Group 3: Legal Perspective - Legal experts indicated that the hotel has a contractual obligation to provide clean and sanitary accommodations, and failure to do so may result in liability for breach of contract [8]. - Consumers have the right to request refunds or replacements if the service provided does not meet quality standards, and they may also seek compensation for additional losses incurred due to the incident [8][9].