AP Pension selects Cognizant for BPO and RPA-services as part of multi-year transformation

Core Insights - Cognizant has announced a new partnership with AP Pension to provide Business Process Outsourcing (BPO) and Robotic Process Automation (RPA) services aimed at enhancing AP Pension's operational capacity and customer experience [2][4]. Group 1: Partnership Details - The collaboration will focus on optimizing selected administrative processes to support AP Pension's comprehensive transformation in the coming years [2][3]. - Cognizant will deliver services from its Nordic-speaking Center of Excellence located in Vilnius, Lithuania, which serves as its European hub for insurance and automation services [3]. Group 2: Strategic Goals - The partnership aims to help AP Pension manage increased workloads, allowing the company to free up internal resources for strategic initiatives while improving daily operational efficiency [3][4]. - AP Pension's Chief Commercial Officer emphasized that this agreement provides the necessary capacity to maintain quality for customers during their transformation journey [4]. Group 3: Company Background - AP Pension is a customer-owned pension company that offers pension and insurance solutions to private individuals and businesses, focusing on competitive products and high customer service [4]. - Cognizant is recognized for its capabilities in BPO in Denmark and aims to optimize processes and enhance customer experiences through this collaboration [4].