国网晋中供电分公司：上门服务保供电 优质服务为民生

Core Viewpoint - As temperatures drop in the Yuci area, there is a significant increase in demand for electric heating services, prompting the State Grid Jinzhong Power Supply Company to implement proactive service measures to ensure safe and reliable power supply for residents during the winter season [1] Group 1: Service Initiatives - The company organized the Taihang Dawn Communist Party Service Team and Youth Commando Team to conduct special service actions, providing on-site electricity guidance in communities and villages [1] - Temporary service points were established in new residential areas and key villages transitioning from coal to electricity, allowing for centralized acceptance of electric heating installation applications [1] - The service aimed to ensure that residents could complete their applications without needing to visit the company in person, enhancing convenience [1] Group 2: Customer Support and Education - Staff provided detailed explanations of residential tiered pricing and time-of-use electricity pricing policies, assisting users in calculating heating costs under different electricity usage models [1] - The team conducted one-on-one electrical diagnostics in residents' homes, checking indoor wiring load capacity, safety of switches and sockets, and connections of heating equipment [1] - Safety awareness was enhanced through the distribution of illustrated safety electricity handbooks, focusing on correct usage of electric heating devices and common troubleshooting measures [1] Group 3: Efficiency Improvements - The service initiative effectively shortened the business processing time and improved the response efficiency of power supply services through process pre-positioning and resource integration [1] - The company plans to continue monitoring winter electricity load changes and optimize service measures to ensure reliable power supply during the heating period [1]