让家长扇孩子耳光才退款？平台规则不能践踏人性与法律

Core Viewpoint - The incident involving a child's refund request on the QianDao App highlights severe ethical and legal violations, particularly the outrageous demand for a video of a parent physically abusing their child as a condition for processing the refund, which raises significant concerns about the platform's responsibility and adherence to child protection laws [1][3] Group 1: Refund Request Incident - An 11-year-old girl's mother reported that after purchasing over 500 yuan worth of cards on the QianDao App, the platform required a video of the parent slapping the child for five minutes as a condition for a refund [1] - The platform's customer service response suggested that the issue should be resolved through negotiation, indicating a lack of proactive investigation or accountability [1] - This demand not only disregards the protection of minors but also violates fundamental human ethics, reflecting poorly on the platform's oversight of seller practices [1] Group 2: Gambling Allegations - The platform's "福袋" (lucky bag) feature has been criticized for resembling gambling, as it encourages impulsive spending through uncertain reward expectations, particularly affecting minors who may not fully understand the risks involved [2] - Such gameplay designs exploit users' competitive instincts rather than providing genuine value, leading to potential addiction and irresponsible consumption behaviors [2] Group 3: Business Model Concerns - The platform's tolerance of harmful practices indicates a dangerous business model that prioritizes profit over ethical considerations and user welfare [3] - Both the abusive refund condition and the gambling-like features reflect a troubling disregard for human dignity and legal boundaries, suggesting a distorted view of acceptable business practices [3] - A healthy corporate environment should embed legal and moral standards within its operational framework, ensuring that respect for individuals and adherence to laws remain paramount [3]