CLEAR and Wellstar Health System Modernize the Patient Experience Using CLEAR1's Digital Check-In

Core Insights - CLEAR and Wellstar Health System are enhancing patient experiences and operational efficiency through the integration of CLEAR's identity platform, CLEAR1, which streamlines the patient check-in process [1][2][4] Company Overview - CLEAR is a secure identity company with over 33 million members, focused on creating frictionless experiences across various sectors, including healthcare [6] - Wellstar Health System is a non-profit health system in Georgia, committed to personalized patient care and innovation, providing over $1 billion annually in charity care [7][8] Technology Implementation - Wellstar is the first health system to implement CLEAR1 for patient check-ins, integrated with Epic Welcome, allowing patients to check in using a selfie at kiosks or tablets [2][3] - The initial launch at Avalon Health Park in May 2024 has led to plans for expansion to over 150 locations within Wellstar's system [3] Key Outcomes - Digital check-in adoption increased from 2% to 10%, with 73% of patients expressing willingness to use the technology again [7] - CLEAR1-enabled check-ins saved over 1,500 staff hours in just six months, allowing staff to focus on more complex patient needs [7] - By linking appointments to verified identities, Wellstar has reduced duplicate patient records, projected to save $2 million for every 25,000 patients verified through CLEAR1 [7]