“退款要狂扇孩子耳光5分钟” 二手潮玩交易陷阱坑惨了谁？

Core Insights - The article highlights a controversial refund policy on the Qianshao platform, where a mother was asked to record herself slapping her child for five minutes to process a refund request, raising ethical concerns about the platform's practices [1][3][4] - Qianshao is identified as a leading platform in the second-hand trendy toy market, with projected transaction volumes exceeding 10 billion yuan by 2025, primarily driven by trendy toys [1][14] - The platform has faced a significant increase in complaints, with nearly 10,000 complaints recorded, indicating growing consumer dissatisfaction [1][6] Company Overview - Qianshao is described as a community and trading platform for young people's interests, focusing on second-hand trendy toys and collectibles [1][4] - The platform's "Flash Purchase" feature is a key channel for transactions, emphasizing authenticity and quality assurance, but has also led to complications in after-sales service [4][6] - Despite claims of a professional authentication team, users have reported difficulties in verifying product authenticity and resolving disputes, suggesting a decline in service quality as transaction volumes rise [14][6] Consumer Experience - Users have reported challenges in obtaining refunds and resolving issues, often facing automated customer service responses rather than human assistance [7][6] - The "Lucky Bag" feature, likened to gambling, has drawn criticism for its mechanics, which resemble lottery systems, leading to significant financial losses for users [10][11] - A user named Han Lu shared his experience of spending over 1 million yuan on the platform, highlighting the addictive nature of the "Lucky Bag" purchases and the challenges in recovering losses [2][9][10] Market Dynamics - The trendy toy market has seen explosive growth, with Qianshao positioned as a leading player, benefiting from the high demand for collectible items [14][13] - The article discusses the blurred lines between legitimate sales and gambling-like practices in the blind box market, raising regulatory concerns [10][11] - The rapid growth of Qianshao's user base and transaction volume has not been matched by adequate management and consumer protection measures, leading to a precarious situation for many users [14][15]