鲁津千里护航 理赔温暖生命线 中荷人寿双城联动理赔服务暖人心

Core Viewpoint - The collaboration between the Shandong and Tianjin branches of Zhonghe Life Insurance exemplifies a customer-centric approach in claims processing, providing timely support and alleviating the anxiety of clients facing serious health issues [1][4]. Group 1: Customer Experience - Client C, who purchased a critical illness insurance policy in 2014, found this insurance to be a crucial support in her battle against severe health challenges eleven years later [2]. - After being diagnosed with a critical blood disease, C faced significant emotional and financial stress while seeking treatment in a different province [3]. Group 2: Claims Process - Upon contacting the Shandong branch for assistance, C received immediate reassurance and support, which initiated a collaborative claims process involving both the Shandong and Tianjin branches [4]. - The claims teams from both branches worked seamlessly to provide on-site assistance, ensuring that C did not have to navigate the claims process alone [4]. Group 3: Financial Relief - C received a critical illness insurance payout of 70,000, which significantly eased her financial burden during treatment, along with a waiver for future premiums [5]. - The prompt delivery of the insurance funds not only provided financial relief but also instilled hope in C during her recovery process [5]. Group 4: Service Commitment - This case highlights Zhonghe Life Insurance's commitment to customer service, demonstrating a proactive approach in addressing client needs and optimizing service processes [5].