Core Viewpoint - The company, Deyi Dairy, demonstrates exceptional commitment to customer service and product quality by ensuring timely delivery of fresh milk even in adverse weather conditions, showcasing its robust logistics and dedicated workforce [1][22]. Group 1: Delivery Operations - Deyi Dairy employs over 5,000 dedicated delivery personnel who start their day at 4 AM to ensure that fresh milk reaches over a million households in Shandong Province [1][3][7]. - The delivery team utilizes over 5,000 specialized insulated vehicles to maintain product quality during transportation, ensuring that milk is delivered at optimal temperatures [8][11]. - The company has established a comprehensive cold chain logistics system, including over 500 refrigerated trucks, to guarantee that products remain within the 2-6°C range from production to delivery [8][11]. Group 2: Customer Satisfaction - Customers express high satisfaction with Deyi Dairy's services, with long-term clients noting the reliability and consistency of deliveries regardless of weather conditions [5][7]. - The company’s delivery personnel are trained to understand individual customer needs, allowing for personalized service and attention to detail [7][11]. Group 3: Technological Integration - Deyi Dairy has implemented digital solutions, such as a WeChat mini-program, to allow customers to customize their orders and delivery times, enhancing service personalization [13][15]. - The integration of smart delivery systems enables real-time communication with customers and efficient route planning, improving overall delivery efficiency [15]. Group 4: Quality Assurance - The company emphasizes the importance of maintaining the active nutritional components in milk, such as immunoglobulins and lactoferrin, through stringent temperature controls and innovative processing techniques [11][18]. - Deyi Dairy's commitment to quality has earned it numerous accolades, including the top ranking in national liquid milk consumer satisfaction surveys and various quality awards [18][22]. Group 5: Corporate Responsibility - Deyi Dairy's operations reflect a strong sense of corporate responsibility, ensuring a complete quality control process from sourcing to delivery, thereby supporting community health and nutrition [16][18]. - The company’s mission aligns with national health goals, contributing to the well-being of families and reinforcing its role as a leader in the dairy industry [22].
得益乳业5000名投递员的雨中坚守,守护百万家庭“奶瓶子”
Qi Lu Wan Bao·2025-10-21 07:58