Retail returns to hit $849.9bn in 2025

The figure marks 15.8% of annual sales made by retailers this year and is in line with 16.9% last year, when retail returns totalled $890bn. “Returns are no longer the end point of a transaction,” NRF vice president of industry and consumer insights Katherine Cullen said. “They provide an opportunity for retailers to create a positive experience for customers and can translate to brand loyalty. Retailers are constantly evolving and working to meet customer expectations, and they recognise the importance t ...