How telcos and banks accelerate co-innovation at scale

Core Insights - The convergence of communication and financial services is being led by telcos and banks, with increased urgency and scope for cross-industry experimentation [1][2] - Collaboration and partnerships are essential for banks and telcos to mitigate risks and costs while exploring converged options [2] - Partnerships provide immediate rewards, allowing banks to leverage telcos' customer bases and service experiences, while telcos can enhance revenue through cross-selling financial services [3] Partnership Dynamics - Successful partnerships begin with co-creating customer propositions that align with both bank and telco goals, followed by rapid design and scaling [4] - Integration remains a significant challenge for many banks and telcos, often leading to stumbling blocks in the partnership process [4] Examples of Collaboration - The partnership between Verizon and Santander in the U.S. features a co-branded savings account that rewards Verizon customers [5] - In Brazil, NuBank collaborates with Claro to provide wireless services through its digital banking app [5] - N26 in Germany partners with Vodafone to enable customers to activate mobile services within its banking platform [5] Forms of Partnerships - Co-branded products allow banks and telcos to jointly offer traditional services to existing customers [6] - Buy now pay later (BNPL) services are offered through partnerships for communication products and other purchases [6] - Superapps are developed to provide a wide range of communication and financial services [6] - Loyalty ecosystems reward customers for engaging in cross-sell and upsell opportunities [6] - Bundled services combine financial and communication offerings into high-value products, potentially including entertainment options [6]