New SolarWinds Report: Gen AI Significantly Drops Incident Response Time for ITSM Teams

Core Insights - SolarWinds released its 2025 ITSM Report, highlighting the distinction between ITSM systems utilizing generative AI and those that do not [1] Group 1: Report Overview - The report analyzed over 2,000 ITSM systems and more than 60,000 aggregated and anonymized customer data points [1]