Serval raises $47M to bring AI agents to IT service management

Core Insights - Serval, an enterprise AI company, has successfully raised $47 million in a Series A funding round led by Redpoint Ventures, with participation from notable firms such as First Round, General Catalyst, and Box Group [2] - The company boasts a prestigious client list that includes major AI players like Perplexity, Mercor, and Together AI, highlighting the importance of having reputable customers in addition to financial backers [2] Company Overview - Serval utilizes agentic AI models to automate IT service management, employing a unique approach that leverages the strengths of agentic AI while mitigating its risks [3] - The company employs two distinct agents: one for coding internal automations and another for responding to user requests, allowing for better oversight and management of permissions [4][5] Technology and Approach - The CEO emphasizes the importance of simplifying the automation process, aiming to make it easier for clients to automate tasks rather than perform them manually [4] - Serval's design prevents potential misuse of AI by ensuring that the help desk agent cannot execute harmful commands, instead guiding users to appropriate tools for their requests [6] Risk Management - The company addresses concerns about rogue AI systems by implementing complex permission structures that require multi-factor authentication for sensitive actions [6][7] - Serval's approach allows for full visibility and control over AI actions, enabling managers to customize permissions and approvals effectively [7]