Chang Sha Wan Bao·2025-10-22 02:38Core Viewpoint - Major food delivery platforms in China are shifting from penalizing riders for late deliveries to a service score management system, aiming to enhance rider experience and rights protection [1] Group 1: Company Initiatives - JD.com has initiated a pilot program in 25 cities, including Shenzhen and Nanjing, to eliminate penalties for late deliveries, replacing them with a service score system [1] - The pilot is part of JD.com's ongoing efforts to improve rider rights and includes additional measures such as extra subsidies during adverse weather and various support programs for riders [1] - Meituan plans to fully eliminate late delivery penalties by the end of 2025, as stated during a recent event focused on rider experience [1] Group 2: Industry Trends - Ele.me is also moving towards gradually eliminating late delivery penalties, promoting a shift from negative penalties to positive incentives [1] - The industry is collectively focusing on enhancing rider well-being by implementing fatigue prevention rules and optimizing mandatory offline features [1]