Core Viewpoint - Chengdu's Jin Niu District is enhancing entrepreneurial services by implementing proactive reforms and digital solutions, aiming to create a comprehensive "entrepreneurial assistant" model that supports businesses throughout their lifecycle [1][12]. Group 1: Service Innovations - The district has introduced the "Jin Xiao Er" service brand, transitioning from reactive assistance to proactive support, which includes a digital platform for entrepreneurs [1][3]. - An AI-driven customer service system, "AI Jin Xiao Er," provides 24/7 support, achieving a 100% response rate to common inquiries, significantly improving accessibility to policy information [3][4]. - The "Jin Niu Service" WeChat public account has launched a mini-program for real-time guidance on high-frequency matters, enhancing the clarity of compliance standards for entrepreneurs [4][10]. Group 2: Streamlined Processes - The district has reduced approval times for various business-related services, such as cutting the approval period for large events from 20 to 5 working days, thereby enhancing operational efficiency [6][7]. - A comprehensive service model has been established, integrating various business support services into a "one-stop" service center, facilitating quicker responses to entrepreneurial needs [7][8]. - The district has processed 22,206 business registrations and changes from January to September 2025, indicating a robust entrepreneurial environment [7]. Group 3: Policy Support and Outreach - Jin Niu District has developed a policy service platform that categorizes over 40 local policies and 177 related matters, ensuring entrepreneurs can easily access relevant information [8][10]. - The district has implemented a proactive outreach strategy, including live broadcasts and promotional events, to enhance awareness of available policies and services, reaching over 14,000 viewers [11][12]. - Collaborative efforts have been made to strengthen the connection between regulatory bodies and entrepreneurs, optimizing the approval process and enhancing service delivery [11]. Group 4: Future Directions - The district plans to further deepen the "Jin Xiao Er" service reforms and expand the use of AI in pre-approval services and risk management, aiming to set a new standard for efficient and supportive government services [12].
成都金牛区:深化“金小二事前服务”改革 进阶打造企业群众贴心“创业助理”