Vendors don’t have answers to the ROI for AI question

Core Insights - AI providers are urging enterprises to rapidly invest in new agentic tools and platforms, but there is uncertainty about how these enterprises will realize returns on their AI investments [1][3] Group 1: Challenges in AI Adoption - Enterprises face multiple obstacles in achieving ROI from agentic AI, including security and governance issues, as well as change management challenges [3] - Less than 20% of IT application leaders believe that vendors can adequately protect against inaccuracies generated by AI, indicating a significant concern in the industry [3] - Companies are struggling to build a business case for AI investments and to allocate necessary funds for experimentation with agentic tools [3][4] Group 2: Vendor Insights - Salesforce's CEO highlighted that no vendor has a complete solution for the challenges posed by the new agentic enterprise, emphasizing the fluidity and complexity of the current technological landscape [2][6] - Salesforce recently introduced Agentforce 360, a unified platform aimed at simplifying the use of various AI tools and services, but it requires significant investment in access, implementation, and employee training [4][5] - The current offerings are not plug-and-play solutions; enterprises must navigate various implementation challenges rather than simply deploying the technology [5]