“扇娃”才能退款 平台怎能隐身

Core Points - A parent attempted to return over 500 yuan worth of cards purchased by their 11-year-old child on the QianDao app, but was met with an unreasonable request to upload a 5-minute video of "slapping the child" as a condition for the refund [1] - The QianDao app stated that the dispute arose from personal transactions and that the refund policy was set by the merchant, not the platform, effectively shifting responsibility [1] - The incident highlights a broader issue of minors facing obstacles in obtaining refunds, indicating a need for platforms to better protect consumer rights while managing merchant interests [1] Group 1 - The merchant's bizarre refund condition of requiring a video of "slapping the child" raises ethical concerns and challenges societal norms [1] - The platform's response to the parent's complaint was inadequate, suggesting a lack of responsibility in managing merchant behavior [1] - There is a call for platforms to implement stricter regulations and clearer refund policies to prevent unreasonable demands from merchants [1] Group 2 - The incident reflects a growing trend of difficulties faced by minors in refund situations, emphasizing the need for platforms to balance merchant protection with consumer rights [1] - Recommendations include enhancing merchant audits, refining refund rules, and implementing features like facial recognition for transactions involving minors [1] - The platform's failure to intervene in this case raises questions about its commitment to consumer protection and ethical standards [2]