672个小区12345工单量降两成

Core Viewpoint - The establishment of party branches in residential communities is crucial for enhancing governance and addressing residents' needs effectively, leading to improved community management and reduced complaints [1][2][3]. Group 1: Community Governance - A total of 672 pilot communities have established either entity-based or functional party branches, achieving a 100% coverage rate of party organizations [1]. - In Huai'an, 1,781 communities have a party organization coverage rate of 98.15%, with 3,566 part-time committee members appointed from various sectors [2]. - The community governance model combines "red property management" with community workers to facilitate problem-solving through a tripartite discussion platform [2]. Group 2: Addressing Resident Needs - The shift in residents' expectations from basic services to higher quality services necessitates a more refined approach to community governance [4][5]. - Complaints regarding property management have surged, with 762,000 calls to the 12345 hotline this year, reflecting a 15.89% increase year-on-year [4]. - Community party branches are tasked with regularly assessing needs, resources, and services to enhance community service quality [5]. Group 3: Resource Mobilization - Local governments are leveraging community talents and resources to transition from isolated efforts to collaborative governance [7]. - In Wuxi, over 2,850 party members have engaged with 485 community party branches to address cross-departmental issues [7]. - Nanjing has developed a system to cultivate community leaders and mobilize resources, resulting in over 150 community service events [7]. Group 4: Resident Participation - Encouraging residents to take an active role in community governance is essential for achieving effective management [8]. - The focus is on transforming residents from passive observers to active participants in community affairs, fostering a sense of shared responsibility [8].