三大外卖平台被市场监管总局上门调查

Core Insights - The National Market Supervision Administration has initiated investigations into major food delivery platforms including JD.com, Meituan, and Ele.me, focusing on food safety and the verification of merchant qualifications [1][2] - The investigation process involved on-site inspections and the use of recording devices, marking a departure from previous methods of merely interviewing business leaders [1] - Douyin Group is also included in the investigation, as it has entered the instant retail market since 2022 [1] Investigation Details - The investigation was triggered by consumer complaints regarding discrepancies in food orders, specifically a case where a customer received a cake that did not match the ordered brand [1] - Regulatory authorities discovered that problematic merchants were operating across multiple platforms, indicating a broader issue within the industry [1] - As of October 23, the investigation is ongoing, with platforms preparing materials and reporting to regulatory bodies [1] Regulatory Developments - On October 16, the National Market Supervision Administration released a draft regulation focusing on the responsibilities of third-party platforms and food service providers in ensuring food safety [2] - The new regulations aim to clarify platform responsibilities and impose penalties for non-compliance in the management of food service providers [2] - Efforts to confirm the investigation details with the involved companies have not yielded effective responses as of the report's publication [2]