Workflow
独家|三大外卖平台被市场监管总局上门调查
Jing Ji Guan Cha Wang·2025-10-24 03:22

Core Insights - The National Market Supervision Administration has initiated investigations into major food delivery platforms including JD.com, Meituan, and Ele.me, focusing on food safety and the verification of merchant qualifications [2][3] - The investigation process differs from previous approaches, involving on-site inspections and recorded inquiries with business leaders from the platforms [2] - Douyin Group is also included in the investigation, having entered the instant retail market since 2022 [2] Investigation Details - The investigation was triggered by consumer complaints regarding discrepancies in food orders, specifically a case involving a cake where the ordered and received brands did not match [2] - Regulatory authorities discovered that problematic merchants were operating across multiple platforms, indicating a broader issue within the industry [2] - As of October 23, the investigation is ongoing, with platforms preparing materials and reporting to regulatory bodies [2] Regulatory Context - The National Market Supervision Administration has previously engaged with these platforms regarding issues of food safety and competition, indicating a pattern of regulatory scrutiny [3] - A new draft regulation has been released, focusing on the responsibilities of third-party platforms and the management of food safety within online dining services [3] - Companies have not provided effective responses to inquiries regarding the ongoing investigations [3]