消费避坑新方式：投诉数据正在成为购物参考

Core Insights - Online shopping has become a daily norm, but with increased choices, disputes such as false advertising and refund delays have also risen [1] - Consumers are encouraged to check complaint records before making purchases to avoid potential issues [2][4] Group 1: Importance of Checking Complaints - Many consumers realize the importance of checking complaints only after encountering issues, highlighting the value of platforms like "Black Cat Complaints" for accessing past consumer grievances [2][3] - Complaint records reveal not just the existence of problems but also the nature of these issues, helping consumers assess risks related to product quality, service, and financial stability [3][4] Group 2: Preventive Measures - The use of complaint platforms is not limited to post-issue resolutions; they serve as a preventive measure to avoid high-risk purchases [4][5] - Increasingly, consumers are incorporating complaint checks into their shopping routines, similar to price comparisons and reviews, reflecting a more rational approach to spending [5][6] Group 3: Empowering Consumers - Rational consumption is defined not by spending less but by making informed decisions; checking complaint information can prevent regretful experiences [6] - The proactive approach to understanding complaints empowers consumers, allowing them to take control of their purchasing decisions [6]