Zhong Guo Jin Rong Xin Xi Wang·2025-10-24 07:35Core Viewpoint - The company emphasizes its commitment to consumer rights protection and financial education, aiming to provide warm and secure financial services to the public [1][2][3] Group 1: Financial Education Initiatives - The company has conducted 314 financial education activities, reaching approximately 15.99 million consumers by September 30 [1] - Activities include themes like "Heart Defense Against Fraud" and financial education in various community settings, targeting vulnerable groups [1] Group 2: Consumer Protection and Service Optimization - The company has organized 344 warm claim activities, 96 sunshine mediations, and 97 community care events in the first three quarters of the year [2] - A comprehensive consumer protection management system has been established, leading to a 33.36% decrease in total complaints year-on-year [2] Group 3: Professional Talent Development - The company has implemented a multi-dimensional training system for consumer protection, with over 10,000 participants in various training sessions by the third quarter of 2025 [2] - The focus is on enhancing service capabilities across different levels and roles within the organization [2] Group 4: Future Plans - The company aims to build a proactive, standardized, and intelligent consumer protection management system to enhance the quality of financial services [3]