Core Viewpoint - The article highlights a heartwarming service scenario at the CCB Zibo Yanshan branch, showcasing the bank's commitment to a customer-centric service philosophy through professional and patient guidance in foreign currency exchange [1] Group 1: Customer Interaction - A customer approached the bank to exchange two dollars previously obtained during travel, initially intending to keep them as a collection [1] - The bank staff meticulously checked the currency for any damage or alterations before proceeding with the exchange [1] - The operations supervisor intervened to explain that direct cash exchange was not possible and proposed an alternative method using the bank's mobile app for currency conversion [1] Group 2: Service Quality - The operations supervisor provided step-by-step guidance on using the CCB mobile banking app, ensuring the customer understood each part of the process [1] - The customer expressed gratitude for the smooth transaction and gained confidence in using mobile banking for future needs [1] - This incident reflects the bank's dedication to high-quality service and effective collaboration among staff to meet customer needs [1] Group 3: Future Commitment - The bank aims to continue enhancing service quality by focusing on details and providing warm, reliable financial services to all customers [1]
建行淄博颜山支行：两张“沉睡”外币的暖心之旅