Qi Lu Wan Bao·2025-10-24 08:33Core Points - The article highlights the customer-centric service approach of the China Construction Bank (CCB) Yantai Cultural Road Branch, showcasing its efficient handling of urgent situations and attention to detail in daily operations [1][2] Group 1: Emergency Services - The branch provided immediate assistance to an elderly customer in need of medical funds, demonstrating a commitment to customer needs by initiating a special process for urgent cases [1] - Staff accompanied the elderly customer to the hospital, ensuring that all necessary procedures were completed swiftly and efficiently, resulting in timely access to funds for medical expenses [1] Group 2: Daily Service Excellence - In addition to emergency support, the branch emphasizes meticulous attention to detail in everyday customer interactions, such as offering warm beverages to waiting customers and using clear language when assisting elderly clients [2] - The branch has established a reputation for high-quality service, positioning itself as a reliable financial partner for the residents of Laiyang [2]