Core Points - The article highlights a heartwarming scene at the CCB Linyi Junhe Branch, where staff provided exceptional service to a wheelchair-bound customer, demonstrating the bank's commitment to customer care [1][2] - The bank's staff quickly opened a "green channel" for the customer, ensuring efficient service and minimizing wait times, which was highly praised by the customer and their family [1][2] Service Quality - The staff assisted the customer's family in navigating the branch, showcasing patience and professionalism throughout the transaction process [1] - After the service was completed, the branch manager offered a home service option for future needs, emphasizing the bank's proactive approach to customer service [1] Customer Feedback - The customer's daughter expressed gratitude for the quick and considerate service, highlighting the warmth and respect shown by the bank towards special needs customers [2] - The service not only reflected the high service standards of the CCB Linyi Junhe Branch but also embodied the bank's "customer-centric" philosophy, making financial services feel more personal and caring [2]
建行临沂浚河支行：轮椅上的“绿色通道”