Core Points - The article highlights a case where a bank branch provided home service to assist an elderly customer with a disability in resetting their social security card password, demonstrating the bank's commitment to customer service and community support [1][2] Group 1: Customer Service Initiative - The bank staff initiated a home service mechanism to address the urgent needs of an elderly customer who was unable to visit the branch due to mobility issues [1] - Prior to the visit, the staff meticulously prepared all necessary documentation and checked their mobile processing equipment to ensure a smooth service experience [1] - Upon arrival, the staff engaged with the elderly customer in a friendly manner, explaining the service purpose and process to alleviate any anxiety [1] Group 2: Commitment to Special Needs - The bank's actions reflect its corporate culture of "people-oriented, convenient and beneficial to the public," particularly focusing on the needs of elderly and disabled customers [2] - The staff provided detailed assistance during the process, including reading key information aloud and helping with signature and facial recognition, ensuring the customer felt comfortable and supported [1][2] - After completing the service, the staff left their contact information for any future banking needs, reinforcing the bank's commitment to ongoing support for its customers [2]
建行济宁兖矿支行：上门服务暖人心 金融关怀无距离