Core Insights - The article highlights a successful intervention by the Jinan Fengshan Road Branch of China Construction Bank (CCB) in preventing a telecom fraud targeting an elderly customer, thereby safeguarding 200,000 yuan in potential losses [1][2] Group 1: Incident Overview - An elderly customer attempted to withdraw funds and transfer them to a suspicious account, claiming it was for a "confidential fee," which raised red flags for the bank staff [1] - The bank staff promptly reported the situation to the operations supervisor, who initiated an emergency response plan to address the potential fraud [1] Group 2: Fraud Prevention Actions - The bank employees utilized their knowledge of fraud schemes to identify the situation as a typical "impersonation of public security" telecom fraud case [2] - Staff educated the elderly customer about common fraud tactics and assisted in contacting the customer's family for verification, leading to the customer's realization of the scam [2] Group 3: Commitment to Consumer Protection - The successful prevention of the fraud not only protected the customer's retirement savings but also enhanced the customer's awareness of financial risks [2] - CCB plans to continue strengthening employee training on fraud prevention and improving risk control mechanisms to better protect consumers in the future [2]
建行济南凤山路支行：敏锐拦截电信诈骗，筑牢消保“防火墙”