OPPO回应“绿线门”：购机4年内免费更换屏幕

Group 1 - OPPO has responded to the recent "green line" issue affecting its smartphones, offering free screen replacements for devices within four years of purchase and discounted replacement options for devices older than four years [1] - The affected models include OPPO Find X2, X3, X5 series, OPPO Reno 5, 6, 9 series, and OnePlus 8, 9, 10, 11, and Ace series, primarily released between 2019 and 2023, with many complaints linked to screens supplied by Samsung [1][2] - There have been 539 complaints related to the "green line" issue on the Black Cat Complaints platform, indicating significant consumer dissatisfaction with OPPO's after-sales service [1] Group 2 - The occurrence of green lines on smartphone screens is a common issue, often attributed to software or hardware problems, including drops, aging of the LCD layer, water damage, or motherboard display chip failures [2] - The recent surge in complaints is notable, as similar issues have been reported in the past but are less frequent in the industry [2] - The launch of new models from various brands, including OPPO's Find X9, coincides with a critical period for device sales, making quality issues particularly challenging for brands [2][3] Group 3 - OPPO's recent product launch includes the OPPO Find X9, which will feature an eSIM version, marking it as the first domestic eSIM smartphone [3] - OPPO ranks second in brand loyalty with 45% of its users opting for brand upgrades, leading the Android segment [3] - According to Omdia and IDC, OPPO sold 31.9 million units in the first three quarters of 2025, placing it fourth in the Chinese smartphone market, with a narrow gap between the top five brands [3]