Core Viewpoint - The article discusses consumer concerns regarding product discrepancies in a hand cream set purchased during the "Double Eleven" shopping festival, specifically focusing on weight differences between two products of the same specification [1][3]. Group 1: Consumer Experience - A consumer, Ms. Sun, reported significant weight differences between two hand creams in a set she purchased, with weights of approximately 23 grams and 33 grams, a difference of about 10 grams [3]. - The hand cream set included four variants, originally priced at 380 yuan, with a final purchase price of approximately 281 yuan during the promotional event [3]. Group 2: Company Response - The customer service of the brand explained that the lighter product is a mousse version, which has a lower density, resulting in a weight difference [5]. - The company clarified that variations in physical properties can occur between different production batches due to factors like temperature and emulsification methods, even when using the same formula [7]. Group 3: Consumer Sentiment - Many consumers expressed similar concerns on social media, noting that the mousse texture of the hand cream indeed results in a lighter product, with some experiencing empty packaging upon first use [7][13]. - The brand's customer service reiterated that all hand creams meet the specified volume in milliliters, assuring consumers of the product's compliance with volume specifications [13].
欧舒丹同规格护手霜不同重还出现“半截空”？客服回应：密度和批次不同，产品合规