6城携手启动“一键和解”跨域共建 共优消费环境

Core Points - The event marked the launch of the "One-Click Reconciliation" cross-regional cooperation among six cities, aiming to enhance the consumer environment through collaborative efforts [1][5] - The initiative is part of the "Three-Year Action Plan for Optimizing the Consumer Environment (2025-2027)" and seeks to expand the "One-Click Reconciliation" model from its origin in Hangzhou to multiple cities [2][5] - The "One-Click Reconciliation" model utilizes digital tools to streamline consumer rights protection, connecting payment platforms and merchants for efficient dispute resolution [2][6] Summary by Sections Event Overview - The event was co-hosted by market supervision departments from Hangzhou, Chengdu, Xiamen, Nanning, Taiyuan, and Lanzhou, highlighting cross-regional collaboration [2][5] - The "One-Click Reconciliation" model has already facilitated over 7,000 self-resolved consumer disputes in Hangzhou, with an 85% success rate [2][5] Cross-Regional Cooperation - The cooperation agreement focuses on enhancing consumer rights protection, improving the quality of the consumer environment, and establishing a mechanism for information sharing and early warning [5][7] - Hangzhou's market supervision bureau will share its successful practices and technical support with partner cities to localize the model [5][7] Platform Launch and Features - The "Safe Consumption Open Platform" was launched, integrating key applications such as "One-Click Reconciliation" and cross-regional collaboration modules [5][6] - The platform will continue to expand its features, including a dynamic evaluation index for safe consumption and one-click return options [5][6] Key Upgrades and Future Plans - China UnionPay's involvement as a clearing institution will enhance transaction traceability, ensuring that consumer rights channels remain open even if merchants change payment tools [6] - The platform aims to simplify the adoption of its features for partner cities, reducing technical barriers and costs [6][7] - The initiative encourages more cities and financial institutions to join the collaborative framework to stimulate consumer activity and promote high-quality development [7]