三亚文明旅游微笑服务持续升温 “‘爱Lu’承诺杯”传递温暖

Group 1 - The "Love Lu" commitment cup symbolizes a new beginning for the hotel in practicing civilized tourism service, as it was passed to the Sanya Marriott Hotel from the Dadonghai Scenic Area [1] - The hotel plans to upgrade its "smile service enhancement action" through systematic training focused on etiquette, emergency handling, and multilingual communication to continuously improve employee service levels [1] - The hotel will also recognize "smile stars" monthly, showcasing touching service stories to highlight the warmth and professionalism of Sanya's tourism industry [1] Group 2 - A concentrated training session on "smile service" was held at the hotel, featuring a quiz segment where employees could win prizes for correctly answering questions related to the "JW Marriott Service Commitment Card" [2] - The "Love Lu" commitment cup will continue to be passed to other tourism units, including the Sheraton Sanya Yalong Bay Resort, Sanya Intime Sunshine Resort, Wuzhizhou Island Tourism Area, and Xidao Scenic Area, expanding the initiative's reach [2] - The initiative aims to involve more tourism enterprises and personnel in providing a more considerate and warm tourism environment, making smiles a prominent feature of Sanya [2]