OPPO回应“屏幕绿线”问题：购机4年内免费换屏

Core Viewpoint - OPPO has responded to the "green line" issue affecting its smartphones by offering free screen replacements for devices purchased within four years and discounted replacement options for devices older than four years, aiming to address consumer concerns and uphold brand responsibility [1][3]. Group 1: Issue Overview - The "green line" issue, characterized by vertical green or purple lines appearing on screens without external impact, has been reported by numerous OPPO and OnePlus users since the second half of this year [3]. - Affected models include OPPO Find X2, X3, X5 series, OPPO Reno 5, 6, 9 series, and OnePlus 8, 9, 10, 11, and Ace series, primarily released between 2019 and 2023 [3]. - Complaints have surged, particularly from users whose devices showed issues just after the warranty period, leading to dissatisfaction with OPPO's after-sales policy [3]. Group 2: Company Response - In response to growing public pressure, OPPO announced on October 24 that it would provide free screen replacements for devices purchased within four years and discounted options for those older than four years [3]. - This policy is seen as a direct response to consumer demands, aiming to bridge the gap between standard warranty periods and the exposure of potential product defects [3]. Group 3: Market Context - The "green line" incident occurs amid intense competition in the smartphone market, with major brands like Apple, Xiaomi, vivo, and Honor launching new products since September [4]. - OPPO recently launched its flagship OPPO Find X9 series, which features the first domestic eSIM functionality, making the timing of the quality issue particularly critical [4]. - According to QuestMobile, OPPO has a high brand loyalty rate, with 45% of users opting for brand upgrades, making the resolution of the "green line" crisis vital for maintaining its market position [4]. - Market research from Omdia and IDC indicates that the sales gap among the top five smartphone manufacturers in China is within 6 million units, highlighting the competitive landscape [4].