铁路12306新增团体票电话受理服务

Group 1 - The core point of the article is the enhancement of the railway ticket purchasing process for group travelers by the China National Railway Group, which includes new services and increased limits for ticket purchases [1] Group 2 - Starting from October 25, the railway 12306 customer service center has introduced a telephone service for group ticket purchases, allowing groups of 20 or more to consult and book tickets [1] - The single purchase limit for tickets on the 12306 platform has been raised to 19 tickets, and the number of passengers that can be added to a single account has increased from 15 to 30 [1] - The customer service center will proactively communicate with travelers regarding ticket availability and provide a group ticket order number via SMS and phone if the request can be fulfilled [1] - Travelers must complete payment for their group ticket orders by the next day before 24:00, or the order will be automatically canceled [1] - Railway stations will continue to accept group ticket purchases on-site, making it more convenient for various group travel purposes such as tourism, study tours, performances, and events [1]