深圳机场向郑智化致歉：已第一时间会同航空公司启动核查

Core Points - The singer Zheng Zhihua criticized Shenzhen Airport for its inhumane treatment of disabled individuals, highlighting issues with the accessibility of the boarding process [1] - Shenzhen Airport responded by apologizing for the inconvenience caused to Zheng and stated that they are investigating the matter in collaboration with the airline [1] Group 1 - Zheng Zhihua's wheelchair could not access the aircraft due to a 25 cm height difference between the lift and the plane door [1] - The lift operator was uncooperative, leading to a distressing boarding experience for Zheng [1] - Shenzhen Airport acknowledged the complaint and expressed regret for the service shortcomings [1] Group 2 - The airport has initiated an investigation into the reported issues in coordination with the airline [1]