SACL(SZ:000089) Bei Jing Qing Nian Bao·2025-10-25 12:54Core Points - The incident involving singer Zheng Zhihua at Shenzhen Airport has sparked significant public attention on social media platforms, particularly Weibo [1] - Zheng reported difficulties boarding the plane due to inadequate assistance and the height of the lift, which was 25 centimeters from the aircraft door [2] - The airport's customer service indicated that assistance is typically available for passengers with mobility issues, and it is recommended to request wheelchair service in advance [5] - Shenzhen Airport's official response acknowledged the issue raised by Zheng and expressed a commitment to improve services for special passengers [6] Group 1 - Zheng Zhihua's experience highlights the challenges faced by passengers with disabilities at Shenzhen Airport [2] - The airport's customer service emphasizes the importance of pre-arranging assistance for passengers with mobility difficulties [5] - The official response from Shenzhen Airport indicates a proactive approach to addressing service shortcomings and enhancing passenger experience [6] Group 2 - The incident has drawn comments from other artists, indicating a broader concern regarding accessibility and service quality at airports [4] - The airport's commitment to review and optimize services for special passengers reflects an industry trend towards improving inclusivity [6]