Core Points - Shenzhen Airport has acknowledged the concerns raised by singer Zheng Zhihua regarding the accessibility issues faced by disabled passengers [1][2] - The airport has initiated an investigation in collaboration with airlines to address the reported problems and improve services for special passengers [2] Group 1 - Zheng Zhihua criticized Shenzhen Airport for being unfriendly to disabled individuals, highlighting specific accessibility issues such as the distance to remote parking and inadequate assistance from staff [1] - The airport's official response expressed regret for the inconvenience caused and committed to reviewing and optimizing the service details for special passengers [2] - The incident has prompted the airport to take immediate action to enhance the travel experience for all passengers, particularly those with disabilities [2]
歌手郑智化控诉深圳机场对残疾人“不人性”,深圳机场致歉