SACL(SZ:000089) Mei Ri Jing Ji Xin Wen·2025-10-25 16:23Core Points - Shenzhen Airport issued a statement addressing the concerns raised by singer Zheng Zhihua regarding the accessibility issues faced by disabled passengers during boarding [2][3] - The airport acknowledged the incident where Zheng had difficulty boarding flight ZH9073 due to the boarding vehicle's height difference, which was 20 cm from the aircraft door [2][5] - In response to the incident, Shenzhen Airport and the airline have committed to improving services for passengers with disabilities, including increasing the number of support staff and testing new boarding devices [2][3] Summary by Sections - Incident Overview - Zheng Zhihua expressed frustration on social media about the lack of humane treatment for disabled passengers at Shenzhen Airport, specifically mentioning the boarding vehicle's height issue [5] - The airport confirmed that Zheng was assisted by staff to board the aircraft after facing difficulties [2][5] - Response and Actions Taken - Shenzhen Airport has taken the incident seriously and is working with the airline to enhance the boarding process for passengers with disabilities [2] - Starting from the evening of October 25, the airport will provide bridge access for flights with wheelchair passengers whenever possible and increase the number of support personnel from one to two for better assistance [2] - A new boarding device with a slope is being tested to address height differences that complicate boarding for disabled travelers [2] - Commitment to Improvement - The airport expressed apologies for the inconvenience caused and acknowledged the need for ongoing improvements in service for all travelers [3][6] - The airport aims to review and optimize the service details for special passengers to ensure smoother travel experiences [6]