郑智化再发文！深圳机场致歉，立行立改！

Core Points - The incident involving singer Zheng Zhihua at Shenzhen Airport highlights significant service issues for passengers with disabilities, particularly regarding boarding procedures and equipment [1][3][4] - Shenzhen Airport has acknowledged the shortcomings in their service and has committed to immediate improvements, including increasing the number of support staff for wheelchair passengers and testing new boarding devices [2][3] Group 1: Incident Details - On October 25, Zheng Zhihua faced difficulties boarding flight ZH9073 to Taipei due to the aircraft being parked at a remote location, which complicated access for passengers with mobility issues [2] - The boarding vehicle was unable to bridge the height difference of 20 cm between the vehicle and the aircraft door, causing significant inconvenience for Zheng Zhihua [2] - Zheng Zhihua expressed frustration on social media regarding the lack of assistance and the attitude of the staff involved in the boarding process [3] Group 2: Airport Response - Shenzhen Airport publicly apologized for the inconvenience caused and stated that they would work with the airline to investigate the incident [4] - The airport announced plans to enhance their service for passengers with disabilities, including increasing the number of support personnel from one to two for wheelchair passengers and implementing a new boarding device [2][4] - Zheng Zhihua later acknowledged the airport's apology and expressed hope that the incident would lead to better services for disabled passengers in the future [4]