郑智化吐槽轮椅登机不便，深圳机场回应

Core Points - A well-known musician, Zheng Zhihua, faced difficulties boarding a flight at Shenzhen Bao'an International Airport, which sparked widespread public attention [1] - The airport acknowledged service shortcomings and announced multiple corrective measures in response to the incident [2] Group 1: Incident Details - Zheng Zhihua reported that when he arrived at the airport, the boarding vehicle was positioned 25 centimeters higher than the aircraft door, making it impossible for him to board using his wheelchair [1] - The airport explained that due to a high volume of international and regional flights, the aircraft was parked at a remote location, leading to the boarding challenges [1] Group 2: Airport Response - Shenzhen Airport expressed deep apologies for the inconvenience caused and recognized the gap between service quality and passenger expectations [2] - The airport, in collaboration with the airline, initiated immediate corrective actions, including prioritizing the use of jet bridges for wheelchair passengers and increasing on-site support personnel from one to two for remote boarding [2] - A pilot program for a newly developed boarding device with a slope will be tested to address height differences and improve boarding safety and convenience [2] Group 3: Personal Response - Zheng Zhihua stated that he would not pursue the matter further after receiving an apology from the airport, emphasizing that the issue seemed to stem from an individual staff member's actions rather than systemic problems at the airport [2]