深圳机场：立行立改

Core Viewpoint - The incident involving singer Zheng Zhihua's complaint about Shenzhen Airport's service for disabled passengers has sparked significant public discussion and led to the airport's commitment to improve its services for special needs travelers [4][5]. Group 1: Incident Details - On October 25, Zheng Zhihua criticized Shenzhen Airport on Weibo, stating that the airport's attitude towards disabled individuals was inhumane, particularly regarding the boarding process for wheelchair users [4]. - Zheng described his experience of struggling to board the plane due to the height difference between the boarding vehicle and the aircraft door, which was 25 centimeters, making it difficult for him to enter safely [4]. - The incident gained traction on social media, with various related terms trending on Weibo [4]. Group 2: Airport's Response - Shenzhen Airport responded to Zheng's complaint on the evening of October 25, expressing apologies for the inconvenience and stating that they would investigate the matter in collaboration with the airline [5]. - The airport later clarified that Zheng's flight was assigned to a remote parking position due to high demand at the time, and they had arranged a boarding vehicle for disabled passengers [6]. - To address the issues raised, Shenzhen Airport announced immediate improvements, including increasing the number of staff assisting wheelchair passengers and testing a new boarding device to reduce height differences [6]. Group 3: Financial Performance - Shenzhen Airport reported its third-quarter results for 2025, with revenue of 1.311 billion yuan, reflecting a year-on-year increase of 7.98%, and a net profit attributable to shareholders of 156 million yuan, up 2.17% [7]. - As of the end of the reporting period, the company's total assets were 24.075 billion yuan, showing a slight decline of 0.41% year-on-year [7].