SACL(SZ:000089) Mei Ri Jing Ji Xin Wen·2025-10-26 08:19Core Viewpoint - The incident involving singer Zheng Zhihua at Shenzhen Airport highlights the inadequate services for disabled passengers, prompting a swift apology and commitment to improve from the airport authorities [1][5]. Group 1: Incident Overview - Zheng Zhihua expressed outrage over the airport's treatment of disabled individuals, specifically regarding the accessibility of boarding equipment [1]. - The airport's official response included an apology and a promise to review and enhance services for special passengers [1][5]. - The incident reflects a broader issue of how disabled travelers may not receive timely or adequate support compared to high-profile individuals [1][2]. Group 2: Service Quality and Standards - High-quality service requires not only established processes but also the genuine commitment of service personnel to address individual passenger needs [3][4]. - The Civil Aviation Administration of China has issued guidelines for creating accessible environments in airports, emphasizing the need for necessary services for disabled travelers [3]. - Shenzhen Airport has previously demonstrated its capability to manage large events, indicating that the issue lies in day-to-day service for special passengers rather than a lack of effort [4][5]. Group 3: Proposed Improvements - The airport has committed to providing better support for wheelchair users, including increasing the number of assistance personnel and testing new boarding devices [5]. - Continuous improvement in service quality requires a cultural shift within the organization, focusing more on service quality rather than just efficiency [6]. - The hope is that this incident will lead to lasting improvements in services for disabled individuals, enhancing their travel experience and overall quality of life [6].